Shipping policy
Delivery Areas
We currently deliver to UK mainland addresses only. We do not ship to the Scottish Highlands, Islands, Northern Ireland, or international destinations at this time. If you are unsure whether your address falls within our delivery area, please contact us before placing your order.
Order Processing & Dispatch
Orders placed before 12:00 noon (GMT/BST) on a working day will be dispatched the same day. Orders placed after 12:00 noon, or on weekends and bank holidays, will be dispatched on the next working day.
Delivery Times
We use trusted courier services for all deliveries. Following dispatch, please allow up to 5 working days for delivery to UK mainland addresses. Delivery times are estimates only and cannot be guaranteed. We are not liable for delays caused by the carrier or circumstances outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on the weight and size of your order. All applicable charges will be displayed before you complete your purchase.
Click & Collect
We offer a free click & collect service from our premises. Select Click & Collect at checkout and we will notify you when your order is ready. Please bring your order confirmation when collecting.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Damaged or Lost Shipments
- Damaged goods - please report any damage by email within 48 hours of delivery. Include your order number and photographs of the damage to help us process your claim promptly.
- Lost or non-arrived orders - if your order has not arrived within the expected timeframe, please contact us by email within 14 days of the expected delivery date so we can investigate with the carrier.
We are unable to accept claims reported outside these windows.
Contact Us For any shipping enquiries, please email or call us during business hours.